Torero Ready FAQs

What computer systems do you sell?

We are pleased to offer Apple MacBook notebooks as the computers for the Torero Ready program. Our curated selection of packages ensures you get the right Mac for your needs and budget.

When are Torero Ready packages available?

Now! You can select your Apple package and order today. Torero Ready computers are ready for pickup or shipment within three business days of placing your order.

When will I receive my Torero Ready package?

Your Torero Ready system will be ready for pick-up at the USD Torero Store or shipped to your home within three business days of placing your order (subject to computer availability). Move-in begins in August, so keep this in mind when placing your order. We recommend in-store pick-up or room set-up for any orders placed the week of move-in.

What is included in the Torero Ready package?

• Computer: Your choice of the offered MacBook notebooks
• Software: Office 365 University includes Office 2016 versions of Word, Excel, PowerPoint, and Outlook. OneNote for Mac is available as a separate download from the Mac App Store. Customers with an active subscription will be entitled to the newest versions when available.
• Warranty & Support: 3 Years of AppleCare+ (with service fee co-pays)
• Loaner Service: 1 Year of ToreroCare+ including complimentary loaner notebook during warranty service and priority support at the ITS Help Desk

How can I pay for my Torero Ready laptop?

We accept cash, Campus Cash, major credit cards, or you can charge to your student account. Our knowledgeable staff is here to help you find the laptop that meets your needs and your budget. We'd be delighted to assist you in selecting a system that has the ideal combination of processing power, exceptional features, and premier support at an affordable price.

The Torero Ready package seems comprehensive, but should I purchase any other items?

Yes—let's talk about protecting your data. Your personal data (papers, photos, music, etc.) is invaluable. Your laptop has warranty coverage for hardware, but there is no insurance or coverage for data loss. If your data cannot be recovered from a damaged laptop, it is gone forever!

We highly recommend that you purchase an external hard drive to back up your data. A 500GB to 1TB external hard drive is recommended for backups using Apple's Time Machine program. If you have additional questions about backup needs, please discuss with USD Torero Store's Technology Department or the ITS Help Desk.

Will you be able to recover my data if the computer is broken?

ITS will always attempt to backup and recover as much of your data as possible prior to performing any work on your laptop. Depending on the severity of your hardware failure, we cannot guarantee data recovery.

Your data is extremely valuable and it is your responsibility to ensure you have a viable backup in case of theft or catastrophic hard drive failure. Using Apple's Time Machine to backup your data is the easiest way to backup on your Torero Ready Apple laptop. It is highly recommended that you purchase an external hard drive.

I will be arriving at USD before move-in. Can I get early delivery or pick up my package?

Yes! Since it takes time to process orders, your Torero Ready package will be ready for delivery to your home or pickup at the Torero Store within three business days of your order. If you choose, we can hold your system at the Torero Store and schedule dorm delivery and setup during Move-In Weekend.

If you paid for your device with your student account, your order will be automatically changed to in-store pickup as we need to complete additional verification steps during the checkout process.

I am a returning/transfer student living off-campus. Can my package be delivered to my apartment? Will you provide support there?

The USD Torero Store can ship your laptop anywhere in the United States. However, on-site installation and support is not available for students who do not live on the USD campus.

We can still provide remote support via phone or remote repair tools. Off-campus students may bring their laptop to the ITS Help Desk for repair during business hours.

I want additional software installed on my laptop. Can you do that?

Yes. You can set up an appointment with the ITS Help Desk to install your additional software after school has started, subject to staff availability.

Can you transfer data from my old laptop to my Torero Ready laptop?

Of course! Once you have received your laptop, you can schedule an appointment with the ITS Help Desk to have your information transferred. Make sure to bring your old computer or any external drives from which you need data.

Can I borrow a Torero Ready loaner laptop?

Loaners are reserved for Torero Ready program participants who are experiencing hardware problems with their Torero Ready laptop. Loaner availability is managed by the ITS Help Desk during normal business hours.

What is ToreroCare+?

The USD Torero Store and the ITS Help Desk have partnered to provide all Torero Ready customers premier support of their computers with ToreroCare+. With it, you receive expert technical support without leaving campus.

ToreroCare+ includes:

• Loaner Computer: If your computer has a hardware problem, bring it to the ITS Help Desk and receive a loaner while yours is diagnosed and repaired
• Premium Support: Installation and support in your residence hall (on-campus only)
• Priority Service: Front-of-the-line support at the ITS Help Desk

Learn more about ToreroCare+ support at the ITS Help Desk's website.

How long do I have ToreroCare+ coverage?

ToreroCare+: 1 academic year after your purchase (includes loaner service, on-campus support, priority service)

AppleCare+: 3 years from the date of purchase (includes accidental damage coverage and hardware warranty)

What does AppleCare+ cover?

AppleCare+ covers:

• Manufacturing defects and hardware failures
• Accidental damage: liquid spills, drops, and physical damage
• Battery degradation (replacement at no cost if capacity drops below 80%)
• Screen, casing, and internal damage from accidents

Important: AppleCare+ covers the damage, but you'll pay a co-pay when you service your device.

What are the AppleCare+ service fees?

When you need service through AppleCare+, you'll pay a co-pay at the time of service. This applies to covered repairs and replacements.

Is ToreroCare+ transferable to another computer I own?

No. ToreroCare+ is only applicable to your Torero Ready laptop. However, the ITS Help Desk offers technical support options for students bringing their own computers.

What if I'm bringing my own computer?

If you are bringing your own computer, the ITS Help Desk offers technical support options to current USD students. Contact them to learn more about available support services and what they can provide for your device.

Does USD Torero Store provide technical support?

The USD Torero Store has partnered with the ITS Help Desk to handle technical support for Torero Ready computers. If you need technical support, please contact the ITS Help Desk and they can diagnose the problem and facilitate any repairs.

I am a USD faculty member. Can I purchase a Torero Ready laptop with ToreroCare+?

At this time, Torero Ready, ToreroCare+, and Torero Care programs are only available to current USD students.

Are my printer, external drives, or accessories covered by ToreroCare+?

Any accessories to your computer are covered by their manufacturer warranty (which ranges between 90 days to 1 year). While the ITS Help Desk will make an effort to support these accessories, we cannot supply loaner printers or accessories, and ToreroCare+ coverage does not extend to these devices.